Returns, Shipping & Subscription Policies

Returns

ALL Zenergy products come with a 100% money-back guarantee!

If you are dissatisfied with any or all of the products shipped to you, do not fret! You are automatically subject to our 100% Satisfaction Guarantee.

We are here to keep you unFunked. We gladly refund your money if you don’t love our drink. 100%. No questions asked.

All we ask in return? Simply let us know that you are unsatisfied within 30 days of your purchase. Contact us here. We promise to respond within 24 hours. 

Exchanges

Zen Gen Nutrition LLC offers a 100% quality guarantee! If there is EVER a quality issue with any of our products, please let us know by contacting us here and we will send you a new product pronto. No questions asked, no fuss, just a new product at your doorstep.

SHIPPING

Zen Generation Nutrition offers free shipping on all orders over $50 and on all subscription orders. 

All orders will receive shipping updates and you will be provided a tracking number upon shipping your order. If you have questions regarding our shipping, please contact us here.

We request 2 business days to fulfill your order. After fulfillment, your order should take no more than 5 business days to reach your doorstep. 

Manufactured in the USA and shipped from Utah. 

Chat with Us!

Got a question, compliment, or the uncontrollable urge to overshare? How about that secret family recipe? We’re all ears! (Well, technically we’re screens, but you get it.) IF life’s a little funky and you need help getting unFunked- We got you! Careful though, you will leave with a new friend.

Simply click the little floating chat button in the corner of your screen - yep that one. We are working moms so please understand our hours are limited right now, but we promise we want to hear everything you want to say. Just leave us your tidbits and we will get back with you pronto!

Our chat hours are Monday through Thursday 9am - 2pm Mountain Standard Time and Fridays we are open from 10am - 6pm MST. However, if you find yourself chatty after hours - no worries. We will get your message as soon as we return to the office!

We appreciate your business and are eager to meet you. Please share your deepest thoughts, juicy stories, “Is this normal?” questions, and of course your best Dad jokes. 

Oh and we can also talk about customer service questions and FAQ’s too -if you’re into it.  I mean, you can still tell us a little joke or two. Come on, it won’t be weird …I promise. 

SUBSCRIPTION POLICY

Zenergy Monthly Subscription Policy

This Subscription Policy outlines the terms and conditions of subscribing to Zen Gen Nutrition’s Zenergy Drink Mix. By subscribing, you agree to comply with and be bound by the following terms.

1. Subscription Plans

  • Plan Options: We offer the following subscription plans: 

    • Monthly

    • Bi-Monthly (Every other month)

  • Pricing: The subscription cost for each plan is as follows: 

    • 1 bag $38.00 (free shipping)

    • 2 bags $74.00 (free shipping)

    • 3 bags $105.00 (free shipping)

  • Billing Cycle: Subscriptions are billed monthly on a recurring basis unless canceled before the renewal date.

2. Payment Terms

  • Payment Method: All payments must be made via valid credit or debit card.

  • Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled.

  • Failed Payments: If a payment fails, we will attempt to reprocess the payment. If payment remains unsuccessful after 3 attempts, the subscription will be paused or terminated.

3. Cancellations

  • Canceling Your Subscription: You may cancel your subscription at any time through your account settings portal. Cancellations take effect at the end of the current billing cycle.

  • No Refunds for Partial Periods: We do not offer refunds or credits for any partial billing periods. However, if you are unsatisfied with any of your subscription, please contact us by clicking here to receive a refund or exchange.  

4. Refunds

  • Refund Policy: Cancel your subscription anytime. If you are dissatisfied with any or all of the products shipped to you via your monthly subscription you are automatically subject to our 100% Satisfaction Guarantee. We are here to keep you unFunked. If you don’t love our drink, we will gladly refund your money. 100%. No questions asked. All we ask in return? Simply let us know that you are unsatisfied within 30 days of your purchase. Contact us here if you would like a refund or here if you want to change your subscription. 

5. Upgrades and Downgrades

  • Upgrading Your Subscription: You may upgrade your subscription at any time. The new plan will take effect in the next order.

  • Downgrading Your Subscription: Downgrades take effect at the end of the current subscription cycle.

6. Account and Service Changes

  • Modifications: We reserve the right to modify or discontinue our services or subscriptions at any time, with or without notice.

  • Account Termination: We reserve the right to terminate or suspend accounts for violation of our terms, policies, or applicable laws.

8. Customer Support

9. Governing Law

  • This policy is governed by the laws of Idaho.

10. Changes to the Subscription Policy

  • We may update this Subscription Policy from time to time. Subscribers will be notified of any significant changes.